Welcome to the first 14.ai newsletter!
We're glad you're here.
Every week(ish), we’ll share nightmare support stories, cool jobs, memes, and anything else we think is worth your time.
First up: Some self-promo
We're hosting a workshop this Wednesday on how to create prompts that work for customer support AI Agents.
From beginner to pro - whether you’re just getting started or already building in production, you’ll walk away with something useful.
Yes, the "everyone's-talking-about-it-but-no-one-knows-what-it-is" kind of agent.
We’ll break down what they actually are, how to build them, and what we’ve learned in production.
This Wednesday (6/11) at 9am PT.
Money-back guarantee if you don’t learn something. It’s free.
If there was customer support during pyramid construction…
24,000 open tickets about delayed granite.
Camel API outage, again.
Thank you for contacting the Great Pyramid Help Desk.
Average wait time: one mummification.
Ticket #47
“Still waiting on Block #1,102,438. It's two flood cycles late”
-> Response: En route. Estimated arrival: 2514 BC. Tracking Hieroglyph attached
Ticket #146
"Workers refusing to move 2.5-ton blocks."
-> Suggested workaround: promise a second afterlife and increase beer rations to 4 jugs/day.
Ticket #894
“Top isn’t pointy.”
-> Response: try rotating block 90 degrees. Repeat as needed.
Ticket #2,587
“Blueprint says the base is 37 shadow lengths”
-> Response: Valid if measurement was taken at noon on the summer solstice using a calibrated stick blessed by Ra.
Otherwise, please resubmit
Support ticket auto-closed after 30 days of no reincarnation.
In case you missed it:
Our cofounder Michael gave a talk at the AI Engineer's World Fair (I guess we’re legit now…) on how we use TypeScript Effect to build customer support agents. If you're working with LLMs or just curious about how agentic systems actually work in the wild, it's worth a listen.
We officially launched on Tuesday. We are very grateful for all of the support. Let’s go!!
Team Bonding
The croissants weren't cutting it in SF.
So we spent a few days in Paris.
The memories are unforgettable. The code? Less so.
Cool jobs at 14.ai (and friends)
Looking for a new gig? Here are some great roles from our orbit:
🛠️ Founding Engineer @14.ai (San Francisco)
🧑💻 Product Support Engineer @Dub (Remote)
💬 Community & Support Manager @Julius (San Francisco)
⚙️ Customer Support Engineer @Vercel (USA)
Need an intro? Just ask.
What we’re reading & listening to
Marie - Y Combinator, How To Design Better AI Apps
Maya - Gaston Dorren, Lingo: Around Europe in sixty languages
Michael - Dan Sinker, The Who Cares Era
Ugo - Susan Weinschenk, 100 Things Every Designer Needs to Know About People