Inside 14.ai this week: Got rejected for being too boring, made a video that sounds sexy but is actually about ticket response times, force our entire team to stop scrolling and breathe for 45 seconds
One night support
Happy Valentines day from your favorite customer support team 💞
To automate it, first suffer through it
Most companies outsource their support tickets to the cheapest labor they can find.
We make our engineers do them. Brilliant engineers hate repetitive work.
Give them “where is my order?” five times and they’ll physically break. By the sixth one, they’re already writing code to never see it again.
The people building the AI are the same people drowning in the tickets. That’s the whole point.
Fireflies did this: Their founders literally joined customer calls pretending to be AI, taking notes by hand, because it forced them to feel every single friction point.
The best automation comes from people who are desperate to never do that thing again.
So yeah, we’re still reviewing every ticket. And that’s exactly why we’ll automate it better than anyone else.
Can founders pitch their own companies?
We walked around a conference asking founders to pitch their company in 5 seconds.
Who has the best pitch?
Stop scrolling and breathe 🌞
Try breathwork today, and two mornings this week. Just put it on your calendar.
Try box breathing. In for 4 seconds, hold for 4, out for 4. Then repeat 6 times.
You’ll always feel better afterward.
DUDE Wipes Joey on how to actually dominate a category
Joey Thomas is the VP at DUDE Wipes. The butt (and body) wipes brand that became a household name and now sits on shelves at Target next to Charmin.
Joey’s joining us to break down how CPG brands actually build category-dominating positions across Amazon, retail, and TikTok Shop.
He works with consumer brands trying to figure out how to make Amazon, retail, and social commerce work together instead of cannibalizing each other.
His playbook is about aligning brand, performance, and distribution so each channel makes the others stronger.
If you’re a CPG founder, brand leader, growth marketer, or running commerce ops, this one’s for you.
Sign up here: https://www.linkedin.com/events/7425244092520882176
Rejected by a podcast for being too boring
Marie got invited on the Career Ladder show.
They recorded the episode but never posted it.
We get it. “AI-powered ticket resolution” doesn’t slap like “How I Built a $50M DTC Brand Selling Candy.”
Is your chatbot lonely on Valentines day?
Your customers will be too. Use ours instead: https://calendly.com/14ai/15minchat
Until next time, we’ll be here manually answering tickets until we can’t stand it anymore. Then we’ll automate them. That’s the whole business model. ✌️