14.ai Dispatch #22

From Telegram to chat: where your AI now lives rent-free.

Nov 02, 2025

We’re feeling 22.

Telegram integration

Telegram is quickly becoming the go-to channel for customer support in fintech and crypto.

We’re already live there, helping teams resolve tickets faster than ever.

Ask us how it works, or just watch the video below.

More platforms coming soon.

If your customers live somewhere weird, odds are we’re already building for it.

Llama lounge

We joined 300 AI founders, 80 VCs, and 30 operators at Llama Lounge for an offstage look at the future of AI (have you ever heard of AI before?).

Honored to be one of ten startups selected to demo, sharing how we’re rethinking customer support through AI.

60 seconds, no slides. Our fearless leader Marie just riffed from the heart.

Shoutout to Jeremiah Owyang and the whole Llama Lounge crew for thinking of us.

Can I speak to the manager bot?

Shoes, water bottles, apps, websites: if you’re selling to individuals, those individuals will have questions (and occasionally rage).

Handling tickets yourself early on is valuable. You learn the tone, the patterns, the pain points.

But once you scale, answering the same 40 questions a day isn’t a good use of your time.

Whether you just launched or you’re already moving millions in product, join us for Sushi Night as we unpack what happens when your AI starts managing returns, recommendations, and TikTok DMs.

We’ll talk about:

Crafting efficient prompts
What agents can (and can’t) handle
Guardrails, evals, and decoding tone

This Thursday. Pull up.

🔗 RSVP here.

AI SEO: The best tips you should implement right now

You’ve heard it all: “same as normal SEO,” “it’s all about Reddit,” “insert Medium thinkpiece here.”

Here are the moves that matter:

1. Choose your platform:

ChatGPT → consumer intent

Claude → devs & technical communities

Grok → crypto & X crowd

Go where your customers start their buying journey.

2. Clean sitemap = crawlable brand.

Models still start there.

3. FAQ pages are gold.

Structured Q&A gives models quote-ready snippets.

4. Persona-based content matters again.

Train AI to “see” you as relevant for each buyer type; parents, teens, health nerds, whoever.

5. Mentions are the new backlinks.

It’s not just who links to you, it’s who names you in trusted domains.

6. PR strategy = AI SEO strategy.

The pages that influence AI answers are often blogs, Reddit threads, and niche publishers, not Forbes.

7. Affiliate content is underrated.

“10 Best Gut-Health Gummies” is how models learn what to recommend.

8. Agentic commerce is coming.

Soon, one-click buying inside ChatGPT collapses “search → site → cart” into a single prompt.

Thanks for the game, Andrew.

Next week’s workshop

Customer feedback is a goldmine, but only if your team can act on it fast.

In this workshop, we’re joined by Joseph D. Lee (CEO and co-founder, Syncly, YC W23) and Alex J. Hong (founding member, Syncly), for a live session on how high-growth startups can turn raw conversations into insights that power smarter, more proactive support.

Whether you’re building your first support function or looking to scale without adding headcount, you’ll learn how to centralize input from every channel, surface the most urgent issues, and resolve them before they impact retention.

We’ll explore:

Core principles for structuring customer insights so your team can act on them immediately
How to avoid common pitfalls like scattered feedback, data silos, and slow escalation loops
Strategies for spotting patterns and opportunities early to improve CX and prevent churn

Perfect for: YC founders, support leaders, and operations teams at fast-scaling startups who want to leverage AI to deliver faster, more proactive customer support

📆 Wednesday, November 5 @ 9 AM PT

RSVP here.